{"id":10,"date":"2025-12-29T13:50:36","date_gmt":"2025-12-29T13:50:36","guid":{"rendered":"https:\/\/toysjedda.com\/?page_id=10"},"modified":"2025-12-29T13:55:34","modified_gmt":"2025-12-29T13:55:34","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/toysjedda.com\/ar\/refund_returns\/","title":{"rendered":"\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u0627\u0633\u062a\u0631\u062f\u0627\u062f \u0648\u0627\u0644\u0625\u0631\u062c\u0627\u0639"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2d3ac68 e-flex e-con-boxed e-con e-parent\" data-id=\"2d3ac68\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-ff7c03d color-scheme-inherit text-left elementor-widget elementor-widget-text-editor\" data-id=\"ff7c03d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<h1 class=\"wp-block-heading\" data-start=\"196\" data-end=\"245\">Return Policy Summary\u00a0<\/h1>\n<p data-start=\"247\" data-end=\"440\">Most products offered by <strong data-start=\"272\" data-end=\"301\">ToysJedda (\u0645\u0635\u0646\u0639 \u0627\u062d\u0645\u062f \u0645\u0631\u0627\u062c\u064a\u062d \u0623\u0637\u0641\u0627\u0644 \u0623\u0644\u0639\u0627\u0628)<\/strong>\u00a0 are custom-made, project-based, or installed on-site and are generally <strong data-start=\"373\" data-end=\"410\">not eligible for standard returns<\/strong> after payment confirmation.<\/p>\n<ul data-start=\"442\" data-end=\"705\">\n<li data-start=\"442\" data-end=\"497\">\n<p data-start=\"444\" data-end=\"497\"><strong data-start=\"444\" data-end=\"480\">Custom &amp; Project-Based Products:<\/strong> Not returnable<\/p>\n<\/li>\n<li data-start=\"498\" data-end=\"618\">\n<p data-start=\"500\" data-end=\"618\"><strong data-start=\"500\" data-end=\"546\">Standard Ready-Made Items (if applicable):<\/strong> Returnable within 7 days of receipt, unused and in original condition<\/p>\n<\/li>\n<li data-start=\"619\" data-end=\"705\">\n<p data-start=\"621\" data-end=\"705\"><strong data-start=\"621\" data-end=\"647\">Manufacturing Defects:<\/strong> Covered under warranty, not treated as standard returns<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"707\" data-end=\"822\">This policy applies to all online listings, quotations, contracts, and products listed on Google Merchant Center.<\/p>\n<h3 data-start=\"829\" data-end=\"866\">1. Commitment &amp; Scope of Policy<\/h3>\n<p data-start=\"868\" data-end=\"1046\">At <strong data-start=\"871\" data-end=\"900\">ToysJedda (\u0645\u0635\u0646\u0639 \u0627\u062d\u0645\u062f \u0645\u0631\u0627\u062c\u064a\u062d \u0623\u0637\u0641\u0627\u0644 \u0623\u0644\u0639\u0627\u0628)<\/strong>, we are dedicated to delivering high-quality toys, outdoor solutions, playground equipment, furniture, and custom projects across Saudi Arabia.<\/p>\n<p data-start=\"1048\" data-end=\"1146\">This Refund &amp; Returns Policy applies to all products and services, including but not limited to:<\/p>\n<ul data-start=\"1148\" data-end=\"1350\">\n<li data-start=\"1148\" data-end=\"1179\">\n<p data-start=\"1150\" data-end=\"1179\">Custom playground equipment<\/p>\n<\/li>\n<li data-start=\"1180\" data-end=\"1223\">\n<p data-start=\"1182\" data-end=\"1223\">Landscaping and beautification projects<\/p>\n<\/li>\n<li data-start=\"1224\" data-end=\"1255\">\n<p data-start=\"1226\" data-end=\"1255\">Urban and outdoor furniture<\/p>\n<\/li>\n<li data-start=\"1256\" data-end=\"1303\">\n<p data-start=\"1258\" data-end=\"1303\">Outdoor installations and sports facilities<\/p>\n<\/li>\n<li data-start=\"1304\" data-end=\"1350\">\n<p data-start=\"1306\" data-end=\"1350\">Outdoor gym equipment and flooring systems<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"1352\" data-end=\"1553\"><strong data-start=\"1352\" data-end=\"1381\">Standard ready-made items<\/strong>, if offered, may be returned within <strong data-start=\"1418\" data-end=\"1439\">7 days of receipt<\/strong> under Saudi consumer protection regulations, provided they remain unused, undamaged, and in original packaging.<\/p>\n<p data-start=\"1555\" data-end=\"1657\"><strong data-start=\"1555\" data-end=\"1605\">Custom, manufactured, and project-based orders<\/strong> are governed by the special terms outlined below.<\/p>\n<h3 data-start=\"1664\" data-end=\"1700\">2. Cancellations After Payment<\/h3>\n<p data-start=\"1702\" data-end=\"1833\">Once payment is made and an order is confirmed, cancellation requests will be subject to deductions for actual expenses incurred.<\/p>\n<p data-start=\"1835\" data-end=\"1855\">These may include:<\/p>\n<ul data-start=\"1857\" data-end=\"2049\">\n<li data-start=\"1857\" data-end=\"1909\">\n<p data-start=\"1859\" data-end=\"1909\">Raw material procurement and manufacturing costs<\/p>\n<\/li>\n<li data-start=\"1910\" data-end=\"1958\">\n<p data-start=\"1912\" data-end=\"1958\">Design, engineering, and administrative fees<\/p>\n<\/li>\n<li data-start=\"1959\" data-end=\"2013\">\n<p data-start=\"1961\" data-end=\"2013\">Shipping, logistics, and installation arrangements<\/p>\n<\/li>\n<li data-start=\"2014\" data-end=\"2049\">\n<p data-start=\"2016\" data-end=\"2049\">Labor or site preparation costs<\/p>\n<\/li>\n<\/ul>\n<p data-start=\"2051\" data-end=\"2169\">A <strong data-start=\"2053\" data-end=\"2083\">Refund Settlement Document<\/strong> will be provided, detailing all deductions and the final refundable amount, if any.<\/p>\n<h3 data-start=\"2176\" data-end=\"2213\">3. Refund Percentage Guidelines<\/h3>\n<p data-start=\"2215\" data-end=\"2292\">As a general guideline, up to <strong data-start=\"2245\" data-end=\"2271\">70% of the paid amount<\/strong> may be refundable.<\/p>\n<ul data-start=\"2294\" data-end=\"2480\">\n<li data-start=\"2294\" data-end=\"2368\">\n<p data-start=\"2296\" data-end=\"2368\">This percentage is <strong data-start=\"2315\" data-end=\"2328\">not fixed<\/strong> and depends on actual costs incurred.<\/p>\n<\/li>\n<li data-start=\"2369\" data-end=\"2480\">\n<p data-start=\"2371\" data-end=\"2480\">If expenses exceed 30% of the total payment, the refundable amount may be reduced or become non-refundable.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2487\" data-end=\"2521\">4. Non-Refundable Situations<\/h3>\n<p data-start=\"2523\" data-end=\"2579\">Refunds will <strong data-start=\"2536\" data-end=\"2543\">not<\/strong> be issued in the following cases:<\/p>\n<ul data-start=\"2581\" data-end=\"2905\">\n<li data-start=\"2581\" data-end=\"2652\">\n<p data-start=\"2583\" data-end=\"2652\">Custom products that have entered production or have been delivered<\/p>\n<\/li>\n<li data-start=\"2653\" data-end=\"2722\">\n<p data-start=\"2655\" data-end=\"2722\">Projects where fabrication, procurement, or site work has started<\/p>\n<\/li>\n<li data-start=\"2723\" data-end=\"2821\">\n<p data-start=\"2725\" data-end=\"2821\">Completed services such as design consultations, inspections, surveys, or engineering drawings<\/p>\n<\/li>\n<li data-start=\"2822\" data-end=\"2905\">\n<p data-start=\"2824\" data-end=\"2905\">Products damaged due to misuse, mishandling, or improper storage after delivery<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"2912\" data-end=\"2946\">5. Refund Process &amp; Timeline<\/h3>\n<ul data-start=\"2948\" data-end=\"3320\">\n<li data-start=\"2948\" data-end=\"3128\">\n<p data-start=\"2950\" data-end=\"3051\">All refund requests must be submitted <strong data-start=\"2988\" data-end=\"3002\">in writing<\/strong> via official email or in person at our office:<\/p>\n<ul data-start=\"3054\" data-end=\"3128\">\n<li data-start=\"3054\" data-end=\"3087\">\n<p data-start=\"3056\" data-end=\"3087\"><strong data-start=\"3056\" data-end=\"3066\">Email:<\/strong> <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"3067\" data-end=\"3085\">info@toysjedda.com<\/a><\/p>\n<\/li>\n<li data-start=\"3090\" data-end=\"3128\">\n<p data-start=\"3092\" data-end=\"3128\"><strong data-start=\"3092\" data-end=\"3105\">Location:<\/strong> Jeddah, Saudi Arabia<\/p>\n<\/li>\n<\/ul>\n<\/li>\n<li data-start=\"3130\" data-end=\"3221\">\n<p data-start=\"3132\" data-end=\"3221\">Once verified and approved, refunds will be processed within <strong data-start=\"3193\" data-end=\"3218\">15 to 30 working days<\/strong>.<\/p>\n<\/li>\n<li data-start=\"3222\" data-end=\"3320\">\n<p data-start=\"3224\" data-end=\"3320\">Refunds will be issued via the <strong data-start=\"3255\" data-end=\"3282\">original payment method<\/strong> unless otherwise agreed in writing.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3327\" data-end=\"3361\">6. Customer Responsibilities<\/h3>\n<p data-start=\"3363\" data-end=\"3389\">Clients are required to:<\/p>\n<ul data-start=\"3391\" data-end=\"3585\">\n<li data-start=\"3391\" data-end=\"3458\">\n<p data-start=\"3393\" data-end=\"3458\">Provide valid proof of purchase (invoice, receipt, or contract)<\/p>\n<\/li>\n<li data-start=\"3459\" data-end=\"3514\">\n<p data-start=\"3461\" data-end=\"3514\">Clearly state the reason for cancellation or return<\/p>\n<\/li>\n<li data-start=\"3515\" data-end=\"3585\">\n<p data-start=\"3517\" data-end=\"3585\">Safely package and ship returned products, unless otherwise agreed<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3592\" data-end=\"3638\">7. Legal Compliance &amp; Dispute Resolution<\/h3>\n<p data-start=\"3640\" data-end=\"3760\">This policy complies with the <strong data-start=\"3670\" data-end=\"3711\">E-Commerce Law of Saudi Arabia (2019)<\/strong> and relevant Ministry of Commerce regulations.<\/p>\n<ul data-start=\"3762\" data-end=\"3936\">\n<li data-start=\"3762\" data-end=\"3838\">\n<p data-start=\"3764\" data-end=\"3838\">In case of a dispute, both parties will seek an <strong data-start=\"3812\" data-end=\"3835\">amicable resolution<\/strong>.<\/p>\n<\/li>\n<li data-start=\"3839\" data-end=\"3936\">\n<p data-start=\"3841\" data-end=\"3936\">If unresolved, disputes will be referred to the <strong data-start=\"3889\" data-end=\"3933\">competent courts of Riyadh, Saudi Arabia<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"3943\" data-end=\"3966\">8. Policy Updates<\/h3>\n<p data-start=\"3968\" data-end=\"4087\"><strong data-start=\"3968\" data-end=\"3997\">ToysJedda (\u0645\u0635\u0646\u0639 \u0627\u062d\u0645\u062f \u0645\u0631\u0627\u062c\u064a\u062d \u0623\u0637\u0641\u0627\u0644 \u0623\u0644\u0639\u0627\u0628)<\/strong> reserves the right to <strong data-start=\"4020\" data-end=\"4051\">update or amend this policy<\/strong> at any time without prior notice.<\/p>\n<ul data-start=\"4089\" data-end=\"4189\">\n<li data-start=\"4089\" data-end=\"4189\">\n<p data-start=\"4091\" data-end=\"4189\">The version on the official website at the time of order confirmation is considered <strong data-start=\"4175\" data-end=\"4186\">binding<\/strong>.<\/p>\n<\/li>\n<\/ul>\n<h3 data-start=\"4196\" data-end=\"4239\">Contact for Refund &amp; Policy Inquiries<\/h3>\n<p data-start=\"4241\" data-end=\"4341\"><strong data-start=\"4241\" data-end=\"4270\">ToysJedda (\u0645\u0635\u0646\u0639 \u0627\u062d\u0645\u062f \u0645\u0631\u0627\u062c\u064a\u062d \u0623\u0637\u0641\u0627\u0644 \u0623\u0644\u0639\u0627\u0628)<\/strong><br data-start=\"4270\" data-end=\"4273\" \/>Jeddah , Saudi Arabia<br data-start=\"4293\" data-end=\"4296\" \/>\ud83d\udce7 <a class=\"decorated-link cursor-pointer\" rel=\"noopener\" data-start=\"4299\" data-end=\"4317\">info@toysjedda.com<\/a><br data-start=\"4317\" data-end=\"4320\" \/>\ud83d\udcde+966 59 454 5705<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Return Policy Summary\u00a0 Most products offered by ToysJedda (\u0645\u0635\u0646\u0639 \u0627\u062d\u0645\u062f \u0645\u0631\u0627\u062c\u064a\u062d \u0623\u0637\u0641\u0627\u0644 \u0623\u0644\u0639\u0627\u0628)\u00a0 are custom-made, project-based, or installed on-site and<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-10","page","type-page","status-publish","hentry"],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/toysjedda.com\/ar\/wp-json\/wp\/v2\/pages\/10","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/toysjedda.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/toysjedda.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/toysjedda.com\/ar\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/toysjedda.com\/ar\/wp-json\/wp\/v2\/comments?post=10"}],"version-history":[{"count":9,"href":"https:\/\/toysjedda.com\/ar\/wp-json\/wp\/v2\/pages\/10\/revisions"}],"predecessor-version":[{"id":48822,"href":"https:\/\/toysjedda.com\/ar\/wp-json\/wp\/v2\/pages\/10\/revisions\/48822"}],"wp:attachment":[{"href":"https:\/\/toysjedda.com\/ar\/wp-json\/wp\/v2\/media?parent=10"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}